Here are some of the most common questions we get asked:
Dinnerware and cutlery must be scraped off of any food. We do the washing for you, just simply scrape, rinse and put into the containers you received them in.
Returning equipment late deprives other customers the use of that rental equipment, so you will be charged for each additional day.
Please inquire for most up to date rates in your area.
Normally on weekends customers can pick up on Friday and return their rentals on the next business day and be only charged a one day rate. Special arrangements can be made for earlier pickups for out of town events, etc...
No, all rentals begin with one day rates.
Yes. Any equipment that requires instruction on setting up and operation comes with an instruction sheet. Be sure to ask our customer service staff to show you how equipment works when you come to pick it up or when it is delivered to you.
The coffee urns come with baskets to hold the grounds, so paper filters are not necessary.
No, simply shake the linen out and return it in any containers that were provided for the linen. Do not, however, put wet linen in plastic bags or containers s as this will cause mold to grow in a matter of hours and destroy the linen.
50% down payment is required to secure your booking and a valid credit card on file for security purposes with the remaining balance due on delivery or pickup.
Deposit will be refunded in full with the exception of a $35.00 administration fee provided we have received cancellation notice at least 2 weeks prior to the installation or pick-up date. A 50% charge applies with less than 2 week’s notice of the installation or pick-up date. Orders cancelled with less than 24 hours notice are subject to a 100% cancellation charge.
No problem! We can make special arrangements to have items delivered and/or picked up by our crew, transported or shipped. Please inquire for of the most economical method.
We are constantly getting new items so if you don’t see what you are looking for, just ask. If we don’t have it, we will do our best to source your items for you.
All our rates for extended rentals are prorated with each additional day charged at only a portion of the initial days rentals! Please inquire for extended rental rates.
If you have any other questions that we have not covered above, please call (780) 435-2211 or email us at firstname.lastname@example.org. We are here to answer your questions, put your mind at ease and help you create the perfect event!