All equipment is tested before leaving the warehouse. That said, in transit, certain items may shift and cause operational difficulty. As a result, occasionally equipment may or may not work as expected and sometimes there can be confusion as to exactly how to operate or set up specialty items.
If you are experiencing difficulty with the set up of your equipment or your equipment has stopped working, before asking for a replacement item, troubleshoot your set-up.
Here is an extensive selection of Instruction and Information sheets on many of our items.
If you require further assistance, please call (780) 435-2211 and ask for our Order Desk. If you are calling after regular business hours and your request is an emergency, please wait for the automated message and press “3” for assistance.