Special Event Rentals makes renting easy. Whether you need to rent dinnerware for a personal party or are planning a corporate open house we have expert staff ready to assist you. The rental process starts the moment you call us or come and visit one of our amazing showrooms. Special Event Rentals will make the entire process as easy as possible by working with you to take your vision from idea to reality.
You may know exactly what you need to make your event a success. In that case it’s as easy as calling us, coming into one of our locations or submitting an online quote request.
We will create a quote for the rental items you want plus any services including delivery and pick-up or set up and take down that you may need us to take care of. When you have reviewed your quote and are ready to reserve the rental items, we require a valid credit card on file and a deposit equal to 50% of the rental charges. You can continue to make any changes to the order after you place your deposit.
A week prior to your event you will receive a confirmation email and be able to electronically confirm your order or make changes to the quantity or items you have rented. It is extremely important you review your order thoroughly, checking the event date, items rented and if your order is to be delivered the delivery address, times and instructions. This review will help us ensure your event is a success.
Full payment is due 2 days prior to delivery or if you are coming to Special Event Rentals to pick up your order we will collect payment when you pick up. Due to theft of rental items we do require the person picking up to show valid ID to our customer service staff.
If your order is to be delivered we will stack the items at ground level. Additional charges may apply if our delivery crew needs to carry items up or down stairs or use an elevator. After your event the rental order will need to be placed in the same location.
We check all of our rental equipment before it leaves our warehouse but on occasion you may have issues with an item you’ve rented. Test all equipment as soon as possible, count the items and notify us immediately of any problems. You can get hold of our 24 hour emergency line by calling the location you rented from and following the instructions.
When your order returns to Special Event Rentals it is counted in and if there are any missing items, it will be double checked by a supervisor. You will be charged for any missing items but will receive a refund if you bring them back to Special Event Rentals within 30 days.
At anytime throughout the rental process please contact us and we will be happy to answer any questions you may have.